UX Solutions for Robin
UX Solutions for Robin was a team project for the Introduction to User Experience Design course, created by Frankie Reyes, Jeremy Gauvin, Noor Al Malallah, Rutvi Gandhi, and Yuxin Song under the guidance of Tobias Komischke, Ronnie Battista, Lisa Woodley, and David Ogunrinde.
Problem
Job seekers are facing challenges in:
High competition
Complex application process
Goal
Utilize AI to simplify the job-seeking process and offer strategic follow-ups and support.
User Research
We conducted user research with 22 participants through a combination of surveys and Zoom interviews. Our findings revealed that job seekers often feel overwhelmed by the complexity of the application process and the lack of feedback after submitting resumes. Many participants expressed the need for guidance when filling out applications and desired AI support for tasks such as resume enhancement, job matching, and application tracking. These insights helped us define the core pain points: difficulty managing applications, frustration with repeated rejections, and the need for a centralized tool to organize the job search process.
Journey Map
Design
Iterative concept sketching through multiple 5-minute design studio sessions
Final group sketch
DESIGN: PROTOTYPE FEATURES
User Testing
Goal:
Conduct testing with at least (5) different users
Gain new, valuable insights through hands-on testing
Understand blind spots & opportunities for improvement
Questions:
“Could you walk me through the elements you see on the Dashboard?”
“What do you think the Resume Results page tells you? What do these percentages mean to you?”
“Did you expect the Apply page to look this way?
Tasks:
User to successfully create a new account via resume upload/AI suggestions function
User to successfully like and apply for a job
User to successfully navigate Dashboard
(4) In-person & (1) Zoom user tests were conducted:
😁 Praise
Easy to understand
Recognizable layout and approach
Unique features
🔧 Opportunities
Develop swipe gestures between job cards
Build a friend-recommended job card feature
Add filters for job search & resume AI suggestions
Integrate more functionality within the Dashboard
💬 Next steps
Prototype approval from Robin to move forward
Conduct additional user testing after revisions
Testimonials:
“I see this like a dating app, where you can love a job or say no to a job you’re not interested in.”
“Compared to other job platforms, you don’t see this [friend-recommended job] feature.”